Refund policy
Last updated: October 20, 2026
We want you to love every squishy you get from SquishyHunter. If something isn't right, this policy explains how returns, replacements and refunds work.
30-day returns
You have 30 days from the date your order is delivered to request a return.
- Changed your mind? You can return items that are unused, in the same condition you received them, and in their original packaging. Return shipping is paid by the customer.
- Damaged, defective or wrong item? We'll make it right at no cost to you with a free replacement or a full refund, including any return shipping.
How to start a return
- Email us at squishyfj18@gmail.com with your order number and the item(s) you want to return.
- If the item arrived damaged, defective or wrong, please include clear photos of the item and the packaging.
- We'll reply with return instructions and the return address. Please don't send items back without contacting us first, because packages sent without a return authorization can't be accepted.
For damaged, defective or wrong items, we may not need the item back. We'll let you know.
Items we can't accept for return
- Items that have been used, are dirty, or were damaged after delivery (for example, cut, punctured, stained or stretched).
- Items marked as final sale.
- Gift cards.
Refunds
Once we receive and inspect your return (or approve your damaged/defective claim), we'll email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take another 5–10 business days to post the refund.
Refunds are always issued as money back to your original payment method, never as store credit, unless you ask for store credit.
For change-of-mind returns, the refund covers the price of the returned items. Shipping Protection fees are not refundable once an order has shipped.
If you haven't received your refund after this time, please check with your bank first, then contact us.
Exchanges
Want a different squishy? The fastest way is to return the item you have and place a new order for the one you want. If your item arrived damaged or defective, we'll send a replacement of the same item for free.
Order cancellations
If your order hasn't shipped yet, email us and we'll cancel it and issue a full refund. If your order is delayed beyond the time in our Shipping Policy, you can cancel it for a full refund. Once an order has shipped, it can't be cancelled, but you can return it under this policy.
Lost or stolen packages
If the carrier confirms your package was lost in transit, we'll send a replacement or refund your order. If tracking shows your package was delivered but you can't find it, please check with neighbors and your local post office first. Orders that include Shipping Protection are covered for packages that are lost, stolen or damaged in transit, and we'll send a free replacement or a refund.
Contact us
Questions about returns? Email us at squishyfj18@gmail.com. We're happy to help.